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How do I get help? There’s no chat widget.

Support chat is intentionally not part of the private beta. Email the team directly at support@enrik.ai — include your workspace name and a short description of what you were doing. (You can also book time via your beta calendar invite if one was shared with you.)

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Why is something rate-limited or capped?

Most actions — discovery, enrichment, exports, HubSpot sync, Assistant messages, workflow and agent runs, and custom-API requests — are metered and capped during the private beta to keep the system fair and reliable. When you hit a limit the action stops cleanly and tells you why, and any work it already produced is kept.

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Why do AI features need setup?

AI features (ICP briefs, enrichment, activation assets, the Assistant, and agents) call a model provider that an admin configures once under Settings → Providers. Without a provider configured, those features can’t run.

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Who can manage billing and settings?

Owners and admins manage workspace settings; only owners can change the plan or open the billing portal. Members do day-to-day work and viewers are read-only. See Billing & the free trial.

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Is my data shared between workspaces?

No. Every record is scoped to a single workspace and data never crosses between them. See Security & data handling.

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Why doesn’t the Assistant just do what I asked?

For your safety, the Assistant never performs a write without showing a confirmation card first. Approve it and the action runs; otherwise nothing changes. See Use the Assistant.

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A few features look unfinished.

Some advanced surfaces are still being polished during the private beta, and a few node/action types are marked unsupported. Each page notes its own beta limitations. Tell us what you’d like prioritized at support@enrik.ai.